Payments, withdrawals, identity checks and safety
Deposits. Mr Vegas accepts Debit cards (Visa/Mastercard), PayPal, Skrill, Neteller, Bank transfer and Paysafecard, with a minimum deposit of £10. Credit cards are banned for gambling in Great Britain, so pay by debit card or another listed method. Check the method you plan to use against the list before you register. The deposits page goes through the options.
Withdrawals. The minimum withdrawal is £20. The stated times are E-wallets under 24 hours, debit cards up to 3 working days, bank transfer up to 7 days; £2.50 fee for more than one withdrawal per day. The method you choose changes how long you wait, so decide this before your first deposit, and note the fee that applies to a second withdrawal on the same day. Everything is set out on the withdrawals page.
Identity checks. Verification is required. UK-licensed operators must check your age and identity before you can deposit or play, so prepare your documents in advance. The verification page explains what to expect.
Licence and safety. Mr Vegas is operated by Videoslots Limited under licence number 039380-R-319311-036. The legitimacy page shows how to check this yourself, and the safety page covers the protections in place.
Mobile and games. Mr Vegas has no app for iPhone or Android and is played through the mobile site in a phone browser. Live casino games are available, and the games come from studios such as NetEnt, Microgaming (Games Global), Evolution, Pragmatic Play, Playtech, Play'n GO, Yggdrasil, iSoftBet and Big Time Gaming. The app page covers phone play, and the games page shows what you can play.
The welcome offer. The current new-player offer is 100% up to £50 + 11 Free Spins, with a minimum deposit of £10, wagering of 10x (wager 10 times the first deposit amount to release the bonus); free spins no wagering and validity of 60 days. T&Cs apply. The welcome bonus page has the detail.
Questions about this site, rather than the casino, go through the contact page. The about us page explains who writes the reviews. For questions on bonus rules, the terms and conditions page and the offer's own page set out the conditions, and T&Cs apply to every offer.
The sections above give the short version of each topic. If your question is about how a specific game plays, the slots and live casino pages cover that, and the VIP programme page covers loyalty questions. The login page helps if you cannot get into your account, though only Mr Vegas support can fix an account problem.
How to contact Mr Vegas support
Mr Vegas offers live chat and email, and support is available 24/7. To get to the casino, use visit Mr Vegas.
Before you get in touch, have your username and the details of the problem ready. For a payment question, note the method you used and the date. For a bonus question, name the offer you are asking about. A clear description gets a clearer answer. Keep any messages or confirmations that relate to the problem, because support may ask for them, and write down the time you contacted them. Support reaches you faster when the message is specific.
If you are unsure about the site you are on, check that you reached the casino through a link you trust before you type in any details. For help with gambling that has stopped being fun, the safer gambling page lists GamCare and GAMSTOP.