Verifying your Mr Vegas account means sending documents through your account settings, as the steps above show. Have your Valid photo ID and Proof of address ready before you start, so you can upload clear copies in one go. Verification is required at Mr Vegas, so it is better to complete it early than to meet it for the first time when you want to cash out. The table above lists what is needed, and the sections below explain what stands behind each step and what to do if something stops you.
What the check involves
Every UK-licensed operator must verify age and identity before a customer can deposit or play. At Mr Vegas the documents asked for are Valid photo ID and Proof of address. The first confirms who you are, and the second confirms where you live, so both need to show the same details you gave when you opened the account.
Clear copies make the check easier. All four corners of a document should be visible, the text should be readable without zooming, and nothing should be covered or cropped. A blurry photo or a partial page can delay a check. A photo taken in good light, flat on a table, usually works better than a scan folded from a bag.
Both documents need to be valid, which means a photo ID that has not expired and a proof of address that is recent enough to show where you live now. If your address has changed since you registered, contact support before you upload anything.
If you have not yet opened an account, the sign up guide covers what you enter first. Checking that the name and address match your documents at that stage saves trouble later. The deposits guide covers paying in, and the withdrawals guide covers taking money out. The steps above end with waiting for confirmation before you request a withdrawal.
18+ · T&Cs apply
When something goes wrong
If a document is not accepted, contact support and ask what is needed. A common cause is a mismatch between the name or address on the document and the details you gave at sign-up, so compare the two before you write.
Other likely causes are a photo that is cut off at the edge, a glare across the text, a document that has passed its expiry date and a file that is too dark to read. Keep the original files so you can compare them with what you sent.
If you cannot find the verification section, or you are waiting longer than expected, ask support. Mr Vegas support is available 24/7, and you can reach it by live chat, email or phone. Say which document you sent and when, so the team can find it quickly, and keep any reference number you are given.
If you cannot log in to upload anything, use the login guide. Always type your password only on the Mr Vegas website.
Do not try to get around the check with documents that are not yours or that are out of date. The account cannot be verified without valid documents.
Keeping your account safe
Send documents only through your account on the Mr Vegas website, never in reply to a message or a link that arrives by email or text. If a message claims to be from the casino and asks for your documents or password, close it and open the site yourself. Keep the files you upload in a place only you can reach, and delete any copies you no longer need.
Use a strong password that you do not use anywhere else, and sign out when you finish on a shared device. A second person with access to your documents or your account is a risk to you, not a convenience.
Set a deposit limit when you open the account, because it is easier to choose one before you start than after. The safer gambling page explains the tools available. If you ever need a longer break, you can also register with GAMSTOP, which covers all UK-licensed online operators.