This guide explains how to withdraw from Mr Vegas. The steps above show the process and the table lists the methods, so this page covers what stands behind them. The minimum withdrawal is £20, and withdrawals need identity checks, so have your documents ready.
Before you start, have three things to hand: a verified account, the identity documents (Valid photo ID and Proof of address), and the payment method you want the money to go to. The processing time depends on that method, so decide on it first. The sections below cover the checks, what to do if a payout is slow, and how to keep control of your account.
What stands behind a withdrawal
Withdrawals need a verified account, as the steps above say. Every UK-licensed operator has to check age and identity, and the documents at Mr Vegas are Valid photo ID and Proof of address. The verification page explains the process, so it is worth completing before you ask for a payout.
Processing time depends on the method: E-wallets under 24 hours, debit cards up to 3 working days, bank transfer up to 7 days; £2.50 fee for more than one withdrawal per day. That means e-wallets such as PayPal, Skrill and Neteller are the quicker group, debit cards take longer and bank transfer takes the longest. The times describe processing, so the day you ask is not the day the money may reach you.
The methods available for withdrawing are in the table above. Debit cards, PayPal, Skrill, Neteller and bank transfer are shown for payouts. Pick the method that suits how quickly you want the money and which account you want it in.
The processing information above includes a fee for repeat withdrawals in one day, so read it and plan the amount you ask for before you submit a request.
For the other direction, see the deposits guide.
Plan the request around the amount and the method. Check that the balance you want to withdraw is the amount you enter, because the minimum of £20 applies, and pick the method whose processing time suits you. A withdrawal request is an ordinary payment instruction, so check the method and the amount on the screen before you confirm it.
Remember too that a withdrawal moves money out of the casino and into your own account, so choose a method that belongs to you.
Be ready for the identity check if you have not completed it. The steps above say withdrawals need identity checks, so uploading the documents before you request a payout means you are not looking for them at the last minute. If you are still deciding how to deposit, the deposits guide shows the options.
Keep a simple record of your withdrawals: the date, the amount and the method. When you compare it with your bank or e-wallet statement, you can see at once whether a payment has arrived and which request it belongs to.
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If a withdrawal takes longer
First compare the date of your request with the times above. A bank transfer is processed over a longer period than an e-wallet, so a transfer that has not arrived yet may still be within its time. Check your bank or e-wallet balance and statement before you decide something is wrong.
If the time has passed, contact support. Live chat, email and phone are all available, and support is open 24/7. Give the amount, the method and the date of the request, and keep any reference number.
If the casino asks for a document, send a clear, valid copy. A cut-off, blurred or dark photo is the usual reason a document is rejected, and the documents needed are Valid photo ID and Proof of address. Never send documents anywhere except through the Mr Vegas website.
If the amount you want to withdraw is under £20, you cannot withdraw it yet, because the minimum applies to every request.
If you keep having problems, see whether Mr Vegas meets your expectations on the is Mr Vegas legit page.
If you are unsure whether the payout has been sent, check your own bank or e-wallet, then contact support if the two do not agree. Note the amount and date of the request so the agent can find it.
Keeping control of withdrawals
Request a withdrawal only on the Mr Vegas website, and enter your password nowhere else. This site has no withdrawal form.
Do not treat a withdrawal as proof that you can keep playing with the rest. Winnings are not guaranteed and results are random. If you notice that you want to put payouts straight back in, use a time-out or the other tools in your account, and see the safer gambling page for GamCare and GAMSTOP.
Think of a withdrawal as taking your own money back to your own account, not as a signal to play again. If you notice that you are putting payouts straight back in, step away with a time-out, or set a lower deposit limit.
Complete verification early, keep your documents in a safe place on your own device, and do not rely on a payout arriving faster than the times above.